Return & Exchange Policy

Last Updated: October 7, 2026

At New Race Co, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, please contact us so we can assist you.

1. Return Period

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions described below.

2. Eligibility for Returns

To be eligible for a return:

• The product must be unused or in its original condition.
• The product should be returned with its original packaging.
• Proof of purchase or order information may be required.
• The return request must be submitted within the applicable return period.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photographs or videos showing the issue.

5. Exchanges

Exchanges may be available for eligible products depending on stock availability. If the requested replacement is unavailable, we may offer an alternative solution.

6. Return Shipping

Return shipping responsibility depends on the reason for the return. If the product is defective, damaged, or incorrectly sent by us, we may cover reasonable return shipping costs.

7. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed using the applicable payment method, subject to payment provider processing times.

8. Sale and Promotional Items

Products purchased during special promotions or sales may have different return or exchange conditions. Any applicable restrictions will be communicated at the time of purchase.

9. How to Request a Return

To request a return or exchange, contact our customer support team with:

• Order number
• Customer name
• Reason for return
• Photos or videos, if applicable

10. Contact Us

Email: eliteriveral1001@gmail.com

Call No: +13133550612

Address: 405 W. Greenlawn Ave., #g11 Lansing MI 48910